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TAPCO
Brown Deer, WI, United States
19 days ago
Member Company
TAPCO
Brown Deer, Wisconsin, United States
19 days ago

Description

TAPCO   Family owned, Wisconsin based!

Named a 2021 Top Workplace by the Milwaukee Journal Sentinel!

Manager – Parking and Security Systems (Salary)

Wisconsin

$1,000.00 Sign-on Bonus!

At TAPCO, our mission is to enhance transportation and personal safety in our communities through innovative solutions and products.  We are driven to save lives! Are you looking for a career where you can earn a great wage based on experience and performance, your contributions are recognized, and you will have growth potential? Then choose TAPCO! 

TAPCO is proud to offer the following:

  • Health, Dental and Vision Insurance
  • 401K Retirement Savings with Employer Match
  • Paid Holidays, Vacation and Personal Time Off
  • FSA/DFSA
  • Wellness Plan
  • Life Insurance
  • Short and Long Term Disability
  • Gain Sharing Bonus Plan
  • Tuition Reimbursement

Nature of Work

The Parking Service Manager oversees and supports Parking field technicians. The Parking Service Manager is responsible for leading a team of technical professionals that maintain and repair Parking Systems and communications equipment that keep pedestrians safe, control traffic and manage revenue opportunities.  This leader will ensure that their team moves forward with a sense of urgency and constantly develops innovative solutions and improved processes while ensuring uncompromising adherence to established procedures and safety expectations. This leader takes personal responsibility for the performance and safety of their team, sets clear daily performance expectations, ensures accountability, and actively celebrates success when improvement milestones are met.    

This leader is required to have the technical knowledge necessary to provide high-level support to field technicians and customers for Parking Systems and associated products. This position reports to the Director of Field Service Operations.

Duties and Responsibilities

Duties listed below may vary in terms of priorities and other duties may be added or eliminated as this position develops.  



Requirements

Essential Duties and Responsibilities 

  • Encourage the team to make sure that safety is the number one priority.
  • Lead a team of technicians to perform at a high level to deliver World-Class service. Encouraging teamwork throughout the department to improve morale and the employee experience.
  • Set up the team of technicians to succeed by giving clear direction and expectations. Coaching individuals and holding them accountable when necessary.
  • Lead effort to make technicians more self-sufficient and self-contained; less trips back to shop, less handholding and "fixed right the first time every time". 
  • Provide structure for the service division by putting procedures in place to improve the performance of individuals and the team.
  • Empowering the team to take ownership and responsibility of their assigned work by communicating directly with Coordinators or the contractor to relay issues to make necessary changes or set up return visits to complete the work when necessary.
  • Continuously evaluate the division’s performance, looking for ways to improve speed of service, productivity, and quality. Utilize ServiceNow to accomplish management of division.
  • Provide support for Parking systems to contractors and customers for system functionality issues and product performance related inquiries.
  • Provide on-call after hours technical support to customers and contractors on Parking equipment.
  • Provides technical support and answers regarding system features for various Parking products to customers nationwide. 
  • Train field service technicians on Parking products.
  • Assist field service technicians with multiple congruent Parking system installations, including the communication with the inspectors, contractors and the end user until project completion.
  • Support and train technicians both in tech support and the field with problems.
  • Meets with customer service to discuss issues and follows up when necessary. 
  • Coordinate with contractors to qualify all work for Parking technicians for installations, maintenance and service. Communicates with Service Coordinators to schedule and dispatch all work. 
  • Manages the budget for the Parking Service division. 
  • Works with Maintenance department with vehicle budget, repairs and issues.
  • Work with Quality on field findings and product feedback.

Required Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge/Skill/Ability

  • Customer support procedures 
  • Assist technicians verbally over the phone 
  • Proper Work-zone scheduling with contractors 
  • Cell Modem programming 
  • Strong networking and computer skills 
  • Strong interpersonal skills 
  • Basic understanding of Microsoft Word, Excel and Outlook
  • Clean driving record
  • Occasional Overnight travel within Wisconsin and Minnesota
  • Strong leadership skills 
  • Handle multiple tasks in preventative maintenance
  • Operate a computer, digital meter, video scope, and Drill 
  • Design of electro-mechanical assemblies using integrated VPN communication, LAN networks; experience in TCP/IP and other protocols
  • Ability to setup network for various systems including: servers, modems, subnets, devices, etc.  
  • Adapt to and use a variety of technical equipment 
  • Ability to lift up to 50lbs
  • Follows all safety rules and 5S procedures

Required Experience

  • 5 + years of managing or coordinating Service Technicians in Parking or similar field
  • 3 + years of experience servicing Electronics or field networks 
  • Associates degree in Engineering Electronics or related field experience. 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee will mainly work in an office setting. However, working out in the field in a service vehicle is sometimes required.  Safety cones and safe driving are mandatory. The employee is required to talk and hear. The employee is required to walk; stoop, kneel, and crouch; use hands to handle objects, tools, or controls; and to reach with hands and arms. The employee will have to climb up and down a ladder with little to no assistance.    The employee must lift and/or move up to 50 lbs. Specific vision abilities required by this job include close vision, color vision, distance vision, depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is working outside in a variety of weather conditions including hot and cold temperatures and rain and snow.  While in the bucket truck the position is elevated in the air up to approximately 50 feet. While working in the warehouse this position occasionally works near moving mechanical machinery and material handling operations, and is exposed to humid conditions, fumes or airborne particles, and risk of electric shock.  The use of personal protective equipment such as safety glasses with side shields, protective gloves and hearing protection may be required depending on duties that are performed.  The use of steel toed shoes is required in the warehouse and out in the field.  The noise level in the work environment is usually moderate but can be heavy at times depending on field location.  Work hours are Monday through Friday, 8:00 – 5:00; however, at times the workload may not require full time or may require overtime Monday through Saturday as travel locations require.  Some flexibility of scheduling will be necessary in order to accommodate customer’s needs.  

EOE/AA Minority/Female/Disability/Veteran

If any assistance is needed with the application process, please contact TAPCO HR at 800-236-4462

Job Information

  • Job ID: 61876072
  • Location:
    Brown Deer, Wisconsin, United States
  • Company Name For Job: TAPCO
  • Position Title: Manager - Parking Systems
  • Job Function: Project Management
  • Entry Level: 1
  • Job Type: Full Time
  • Job Duration: Indefinite
  • Required Travel: 10-25%

Please refer to the company's website or job descriptions to learn more about them.

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